Our Return Policy

To Start return process:email hello@sorellabusiness.com with order #

Return Policy: Please return item(s) within 30 days. We do not accept items that are worn, washed, altered, sale items, accessories, bodysuits & swimsuits. We do not do refunds or exchanges. We will gladly issue you store credit in the form of an e-gift card to the email address on file. Store Credit can be used immediately and never expires. When returning, we recommend using a trackable service such USPS flat-rate shipping. Please also remember that you are responsible for returning shipping charges.

ALL SHOES & SALE ITEMS ARE FINAL SALE!!!

On your packing slip included in your original order please enter the Reason Code for your return in the space provided next to the item.

Please note: all final sale items are non-refundable/returnable.

Reason Codes:

1= Did Not Fit

2=Did Not Like

3=Incorrect Item Sent

4=Item Damaged

5= Other

* PLEASE INCLUDE YOUR PACKING SLIP WITH REASON CODE IN RETURN PACKAGE*

Processing

Original shipping charges are non-refundable.

Online Store Credit can only be used online at sosorella.com - not valid on in-store purchases.

Any purchase amounts that exceed the value of the online store credit will require an additional method of payment for the remaining balance due.

Online Store credit never expires.

Online Store credit is provided in U.S. Dollars.

For more information about Online Store Credit, please contact hello@sosorella.com.

Gift cards, e-gift certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) shipped.

For any additional inquiries regarding returns please email our Customer Service team at hello@sorellabusiness.com